Avoid Unnecessary Service Charges
Determine if You Really Have a Problem
Copier Has Jammed
Q: Copier has jammed and is displaying a paper jam message on the screen.
What do I do?
A: Follow the instructions on the copier screen to remove the jam.
Q: Copier is still showing the jam message on the screen even after performing the
previous steps. What do I do?
A: Please review the rest of the techniques below and/or give us a call at
303-751-7307 ext.12 or 1.877.283.1634
Copier is Jamming / Skewing
Q: Copier is jamming most of the time and the copies that do come out are skewed.
What do I do?
A: Make sure the green and silver guides inside the drawers are tight against the paper
and the paper does not have any bent corners
Q: Copier is still jamming even after performing the previous step. What do I do?
A: Please give us a call at 303-751-7307 ext.12 or 1.877.283.1634
Document Feeder is Jamming
Q: Feeder sucks in half of the page and then stops and displays a jam.
What do I do?
A: The feed Mylar is probably flipped due to an incorrect removal of a jam. Please
follow the instructions to reset the Mylar.
Q: Feeder is still jamming even after performing the previous step. What do I do?
A: Open the feeder cover and inspect it for foreign objects (staples, paper clips, pieces
of paper or sticky notes) and remove the objects.
Q: Feeder is still jamming even after performing the previous step. What do I do?
A: Please give us a call at 303-751-7307 ext.12 or 1.877.283.1634
Document Finisher is Jamming
Q: When I choose the stapling or sorting mode on the copier the message to remove
Paper from Finisher Inner Tray comes up. What do I do?
A: Open the finisher main access door, slide the main inner tray out towards the front
and remove the paper from it.
Q: Finisher is still jamming even after performing the previous step. What do I do?
A: Please give us a call at 303-751-7307 ext.12 or 1.877.283.1634
Lines on copies
Q: Copies coming out have line(s) on them. What do I do?
A: If lines appear only when using the Document feeder, please clean the slit glass from
any foreign matter such as dust or whiteout.
Q: Copies still have line(s) on them, even after performing the previous step.
What do I do?
A: The Main Charger may need to be cleaned.
Q: I performed the above steps, but I still have lines on my copies. What do I do now?
A: Please give us a call at 303-751-7307 ext.12 or 1.877.283.1634
Dirty copies
Q: Copies coming out have dark spots on them. What do I do?
A: If lines appear in the same location of the page every time, please make sure the
copier glass is clean and free of debris
Q: Copies still have spots on them, even after performing the previous step.
What do I do?
A: Please give us a call at 303-751-7307 ext.12 or 1.877.283.1634
Copies are skewed
Q: Copies coming out are skewed. What do I do?
A: Make sure the green and silver guides inside the drawers are tight against the paper
and the paper does not have any bent corners Q: Copies coming out are skewed even after
performed the previous step.
What do I do?
A: If the Document Feeder is used to make copies, please check if it's guides are tight
against the originals.
Q: Copies are still coming out skewed even after performing all the previous steps.
What do I do?
A: Please give us a call at 303-751-7307 ext.12 or 1.877.283.1634
For Drivers click HERE and return here for installation instructions.
Printing Problems
Q: Our server crashed and got updated and/or I got a new computer and now I can't
print to the copier any more. What do I do?
A: Follow the these instructions in order to install the Print Drivers on your computer
or server
Q: Our copier stopped printing. What do I do?
A: Turn the copier off (Main Power Switch Off) and unplug it from the wall outlet. Let
it sit for 20-30 seconds and plug it back in and turn it back on.
Q: Copier is still not printing even after performing the previous steps. What do I do?
A: Please give us a call at 303-751-7307 ext.12 or 1.877.283.1634
Scanning Problems (Kyocera/Copystar Multifunctional's)
Q: Our server crashed and got updated and/or I got a new computer and now I can't
scan to my computer any more. Or how do I setup my scanner ? What do I do?
A: Follow the following instructions in order to setup scanning to your computer
or server
Q: I performed the steps outlined above, but the copier displays a message that it
cannot Use Scanner when I try to scan. What do I do?
A: "Cannot Use Scanner" error message is displayed when the copier/scanner is in it's
warm-up process and/or the network cable is not plugged in to the scan system.
Please allow the copier/scanner to warm-up for about 3 minutes and if message is
still displayed check the cable connection.
Q: I performed the steps outlined above, but the copier displays a message that it
"Cannot Find the Destination PC" or "Unable to use scanner" What do I do?
A: Follow the these instructions in order to troubleshoot the scanning issues
Q: How do I re-setup my Scan to SMB on my PC?
A: To view the pdf file for Windows click HERE.
A: To view the pdf file for MAC click HERE.
Q: Copier is still not scanning even after performing the previous steps. What do I do?
A: Please give us a call at 303-751-7307 ext.12 or 1.877.283.1634
