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Premiere Copier - 7442 S. Tucson Way #170, Centennial, Colorado 80112
1.877.283.1634  -  303.751.7307

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Avoid Unnecessary Service Charges - Determine if You Really Have a Problem

Q: Copier has jammed and is displaying a paper jam message on the screen.
     What do I do?
A: Follow the instructions on the copier screen to remove the jam.

Q: Copier is still showing the jam message on the screen even after performing the 
     previous steps. What do I do?
A: Please review the rest of the techniques below and/or give us a call at
    303-751-7307 ext.12 or 1.877.283.1634

Copier is Jamming / Skewing
Q: Copier is jamming most of the time and the copies that do come out are skewed.
     What do I do?
A: Make sure the green and silver guides inside the drawers are tight against the paper
    and the paper does not have any bent corners

Q: Copier is still jamming even after performing the previous step. What do I do?
A: Please give us a call at 303-751-7307 ext.12 or 1.877.283.1634
 
Document Feeder is Jamming
Q: Feeder sucks in half of the page and then stops and displays a jam.
     What do I do?
A: The feed Mylar is probably flipped due to an incorrect removal of a jam. Please
     follow the instructions to reset the Mylar.
 
Q: Feeder is still jamming even after performing the previous step. What do I do?
A: Open the feeder cover and inspect it for foreign objects (staples, paper clips, pieces
     of paper or sticky notes) and remove the objects.

Q: Feeder is still jamming even after performing the previous step. What do I do?
A: Please give us a call at 303-751-7307 ext.12 or 1.877.283.1634

Document Finisher is Jamming
Q: When I choose the stapling or sorting mode on the copier the message to remove
     Paper from Finisher Inner Tray comes up. What do I do?
A: Open the finisher main access door, slide the main inner tray out towards the front
     and remove the paper from it.

Q: Finisher is still jamming even after performing the previous step. What do I do?
A: Please give us a call at 303-751-7307 ext.12 or 1.877.283.1634

Paper Jamming Issues

This section explains how to troubleshoot most common paper jams and prevent them from happening in future.

Copy/Print Quality Issues

This section explains how to troubleshoot most common print or copy quality issues and prevent them from happening in future.

Networking Issues

This section contains the connection guides for most of our copiers as well as simple troubleshooting techniques to get the connection back on track.

Copier Has Jammed

Lines on copies
Q: Copies coming out have line(s) on them. What do I do?
A: If lines appear only when using the Document feeder, please clean the slit glass from
    any foreign matter such as dust or whiteout.

Q: Copies still have line(s) on them, even after performing the previous step.
     What do I do?
A: The Main Charger may need to be cleaned.
 

Q: I performed the above steps, but I still have lines on my copies. What do I do now?
A: Please give us a call at 303-751-7307 ext.12 or 1.877.283.1634

Dirty copies
Q: Copies coming out have dark spots on them. What do I do?
A: If lines appear in the same location of the page every time, please make sure the
    copier glass is clean and free of debris

Q: Copies still have spots on them, even after performing the previous step.
     What do I do?
A: Please give us a call at 303-751-7307 ext.12 or 1.877.283.1634

Copies are skewed 
Q: Copies coming out are skewed. What do I do?
A: Make sure the green and silver guides inside the drawers are tight against the paper
    and the paper does not have any bent corners Q: Copies coming out are skewed even after
    performed the previous step.
     What do I do?
A: If the Document Feeder is used to make copies, please check if it's guides are tight
    against the originals.

Q: Copies are still coming out skewed even after performing all the previous steps.
     What do I do?
A: Please give us a call at 303-751-7307 ext.12 or 1.877.283.1634

For Drivers click HERE and return here for installation instructions.


Printing Problems 
Q: Our server crashed and got updated and/or I got a new computer and now I can't
     print to the copier any more. What do I do?
A: Follow the these instructions in order to install the Print Drivers on your computer
    or server

Q: Our copier stopped printing. What do I do?
A: Turn the copier off (Main Power Switch Off) and unplug it from the wall outlet. Let
     it sit for 20-30 seconds and plug it back in and turn it back on.

Q: Copier is still not printing even after performing the previous steps. What do I do?
A: Please give us a call at 303-751-7307 ext.12 or 1.877.283.1634

Scanning Problems (Kyocera/Copystar Multifunctional's)
Q: Our server crashed and got updated and/or I got a new computer and now I can't
     scan to my computer any more. Or how do I setup my scanner ? What do I do?
A: Follow the following instructions in order to setup scanning to your computer
    or server

Q: I performed the steps outlined above, but the copier displays a message that it
     cannot Use Scanner when I try to scan. What do I do?
A: "Cannot Use Scanner" error message is displayed when the copier/scanner is in it's
     warm-up process and/or the network cable is not plugged in to the scan system.
     Please allow the copier/scanner to warm-up for about 3 minutes and if message is
     still displayed check the cable connection.

Q: I performed the steps outlined above, but the copier displays a message that it
     "Cannot Find the Destination PC" or "Unable to use scanner" What do I do?
A: Follow the these instructions in order to troubleshoot the scanning issues 

Q: How do I re-setup my Scan to SMB on my PC?
A: To view the pdf file for Windows click HERE.
A: To view the pdf file for MAC click HERE.

Q: Copier is still not scanning even after performing the previous steps. What do I do?
A: Please give us a call at 303-751-7307 ext.12 or 1.877.283.1634

Help Files

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